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Shopping Process
Unique Taiwan website offers you a pleasant shopping choice and good service quality.
Here are some steps you need to follow to place an order.
  1. Find the item you want and enjoy your shopping
  2. Click the "Buy Now" button.
  3. Confirm the name and quantity of the item you intend to buy.
  4. Review your order and provide shipping details.
  5. Click the "Submit Your Order" button; we will send you a confirmation e-mail message.
  6. Pay for your order within 3 days after you submit your order successfully.
  7. We will arrange the shipping after confirming your order and payment. Generally it takes at least 7 workdays to get your stuff.
  8. Get the product you purchased from Unique Taiwan.
Note:
  1. Items offered in our website are provided from different vendors; therefore please place an individual order whenever you want to buy an item.
  2. Please provide a stable e-mail address and check it frequently.
  3. Please provide a real and correct shipping address to receive your package and pay for your order to prevent undeliverable shipment.
Shipping
  1. Post office is our main shipping method for both domestic and international shipping.
  2. International shopping
    • After receiving your order, we will pack your item, estimate the shipping rate and cost, and then notify you to pay by e-mail message.
    • You can choose your preferred shipping method, including air/ surface airlifted/ surface parcels. The shipping method may vary according the postal law of your destination. For shipping rate please refer to the page of postage rate on the website of The Chunghwa Post Co., Ltd
    • We will ship your item as soon as possible after confirming your payment. We will send you an e-mail message at the time of shipment. The scanned image file of shipping receipt and the estimated date of arrival will be included in the e-mail.
    • We will contact you by e-mail thus please provide a stable e-mail address and check it for new message frequently.
Payment and Delivery
  1. We provide Bank Transfer
  2. Please complete your payment within 3 days after submitting your order successfully.
  3. We will arrange the shipment as soon as possible after receiving your payment.
    • Domestic package delivery takes at least 7 workdays.
    • For international package delivery, the arrival date may vary due to different destination and shipping method.
  4. Custom products will take several more days than our standard shipping time for production. We will notify extra days needed in the note column. Our customer service staff will contact you for delayed shipment.


Paying Method

Bank Transfer
Account Name: Goldenseeds Education Organization
Bank Name: Hua Nan Commercial Bank (swift code:HNBKTWTP154)
Account Number.: 154-10-000474-8 (Total 12 digits)
Please fax or e-mail your receipt to us (fax number:886-02-2754-9213/e-mail:service_ut@goldenseeds.com.tw)
and provide the following information: name, order number, total amount, telephone number, product name and the last 5 digits of your bank account.

Returns and Refunds

  1. Replacement of defective and wrong items: If you received a defective or wrong item, please return the good and the receipt to us within 7 days after you receive your package. We will pay for the delivery service.
  2. To return your item: we provide a 7-day return period (please note: some categories of items, such as food, are not returnable if your item has been opened). If you want to return your item, please send your complete item and receipt to Unique Taiwan. You have to pay for the postal fee. Returns must be postmarked by the last day of the applicable return period.
  3. Returned items must be sent back to us within 7 days of date of receipt. Please provide following information with the package: name of buyer and telephone number. Please return your item to: Goldenseeds Education Organization, NO.6, Lane 7, Qingtian Street, Da-an District, 10649, Taipei.
  4. Please examine your item as soon as you receive it. Custom products are not returnable.

Undeliverable Item
  1. If your item fails to be delivered due to incorrect address or failed delivery attempt, please contact us and pay for the new delivery service. We will send your item again after receiving the delivery service fee. If your item is still undeliverable, we will considered it as returns and issue a refund. If you still want to buy the item, please place a new order for it.
  2. If you do not receive your item after 14 days of the date of ordering, please contact us
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Tel:+886-2-2700-0693Fax:+886-2-2754-9213Email:hunghj@goldenseeds.com.tw
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